Improving consumer experience and boosting profitability

BUSINESS SOLUTIONS

The fast advances in digital technology, mobility and social media have presented organisations with the challenge of meeting high consumer expectations. Customers expect streamlined, consistent and easy-to-navigate experiences across all digital channels. Many organisations have started their digital transformation journey to address these changing patterns and increase consumer engagement.

Well executed digital transformation changes the foundations of a business providing greater competitive advantage, major business improvements, immediate resource savings, greater sales conversion opportunities, streamlined operations and increased productivity.

At Fifth Ocean we believe in making things simpler for users, consumer and business alike. Our unique purpose-built technology and specialised expertise allow to reach digital transformation objectives in a higly agile, manageable and secure way. We have a proven track record of delivering transformative changes to Australian and overseas organisations.

We have created a simple Online Calculator which allows to estimate the Payback Period of ICT expenditure based on complexity of existing business processes and associated costs. This calculator uses real figures based on our implementation experiences. It demonstrates that transitioning from paper-based services to digital is not expensive and can repay for itself well within the first year.

BENEFITS TO BUSINESS

Cost Reduction & Workflow Enhancement

Increased Profitability via Cost Reduction

Improved Customer Experience

Improved Customer Engagement

Traditional multi channel to Digital Omni-channel

From Paper to Digital Transaction

Seamless System Integration

Transformation without Disruption

Fast Track Implementation & Deployment

Fast Track Implementation & Deployment

Discover the opportunities for digital transformation in your department today.

Discover the opportunities for digital transformation in your department today.

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Business Enterprise Solutions

Single Platform - Multiple Solutions

Smart e-Forms

Smart eForms platform for all online applications enable organisations to evolve to a paperless, environmentally friendly system that reduces overheads, streamlines business and creates greater customer satisfaction.

User benefits include total security, privacy and confidentiality, simple navigation and completion and built in error correction and validation. An application does not need to be completed in one sitting.  It can be saved part way through and stored for retrieval at another time.

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Application processing portal

The portal has been specifically design to assist organisations with migration of their paper based application forms into end-to-end online environment.

The portal provides secure role-based online collaboration facilities for applicants and application processing officers, including exchange of application data and attached documents/files. Self-registration and user account management are integral part of the portal, as well as visibility of data at all stages of application processing by all parties.

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e-Recruitment Platform

eRrecruitment Platform is a fully functional portal for all your online job application processing needs, from designing the job postings to compiling all submitted resumes into one document making the decision process more efficent.

Highly customisable, it can be easily transformed to work in external/internal jobs mode.

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EMPLOYEE & PARTNER TRAINING

Employees undergoing training within an organisation are able to answer questions and submit information electronically.

Multi- tiered functionality allows students and supervisors access to appropriate course modules, assessment and reporting.

Deployed in Intranets or Extranets, authorised employees, trainees, trainers and supervisors can login to participate. Used over many industries: education, government, councils etc.

EMPLOYEE APPRAISAL

Employee appraisals - notified, assessed, reported and analysed with multi-level access designed for management and employees.

Within a company intranet system, any organisation who regularly conducts employee appraisals, such as Government Agents, Councils, large private or public companies with many employees.

SERVICE/PRODUCT WIZARD

This is used for directing users to the most appropriate product or service for their needs.

It can be used via the internet, extranet and intranet. Online product/service wizards can also be used within organisations to best direct enquiries about products and services across almost any industry or government agency.

ONLINE SURVEY

This information-gathering tool has a range of question field types (multiple choice, multi line answers, and single word fields) with reports generated in a number of formats.

Used via internet, extranet and intranet. Online surveys can be used within organisations to survey employees, externally to collect information from customers/public/users about products and services across almost any industry or government level.

SEMINAR/EVENT MANAGEMENT

An electronic application form which can be used by those organising upcoming seminars.

On successful completion, applicants receive a confirmation email with a link to a PDF information package that includes maps, tickets and a nametag.

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SERVICE/PRODUCT QUOTATION

Intended to help potential customers find out about their policy/product options, inexpensively and thus creating sales opportunities.

Internet, business owners and brokers in industries such as insurance, finance and medical.

CASE STUDIES and Fact Sheets

Learn more about Fifth Ocean Technologies solutions in real-life case studies below:

Case Study - Company Report Builder

Case Study - Company Report Builder

Working with a major government authority, Fifth Ocean Technologies was able to create customised SmartForms to completely digitise the traditional paper based board reports. The solution allowed easy compilation of a large number files and, once completed, secure distribution to selected members of boards or committees to display on their iPads.

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Fact Sheet - Smart Forms

Fact Sheet - Smart Forms

Learn about this powerful online tool that allows organisations to develop, deploy, maintain and effectively collect and process information from customers, employees and other stakeholders. Surveys, feedback collection, business-specific products and services are just some of the uses.

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Fact Sheet - Digital Transformation

Fact Sheet - Digital Transformation

The opportunity, benefits and need for organisations to ‘go digital’ has never been greater. Digital transformation is a process and whilst daunting to some there are resources and expertise along with technology is available to start the process and deliver results. This Fact Sheets outlines the fundamentals.

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